FAQ's

GENERAL

You can call us on 1300 017 592 or utilise our live chat feature Monday - Friday 9am - 5pm AEST. To instigate a live chat session click on the orange button on the bottom right of screen.

MobilityHQ is an online shopfront designed to better service retail customers through the convenience of online shopping. MobilityHQ features a subset of the full Aidacare product range that can be efficiently purchased online.

Yes, you can browse our range of hire equipment here. You can also view our hire terms and conditions by clicking here.

Unfortunately, we're unable to offer our hire service to customers in Western Australia or Northern Territory at this point in time.

Your requested hire start date cannot be guaranteed, whilst we will always endeavour to meet your needs you will be contacted by your local branch to confirm delivery dates and times.

Quotes can be created directly from our site.

Simply add all desired items to your cart, click 'view cart' and in the top left corner select create quote from cart page.

Please create an account and inputting all NDIS details, add all desired items to your cart, press view cart and in the top left corner select create quote from cart. The quote then gets emailed you.

Once you have received the quote please email it to mhqadmin@aidacare.com.au requesting to either place a service booking or have an invoice created.


DELIVERY

Our delivery options provide our customers with a range of options to provide the most efficient and convenient delivery experience.

Your delivery options will be made available to you at the checkout after entering your delivery postcode in the cart or checkout process.


Click & Collect

This option enables the customer to make the purchase online and collect from their closest retail location at no cost. The click & collect option can also be used to facilitate your own delivery arrangement, our Click & Collect location would simply act as the courier’s collection point.


Click & Collect – Pre-Assembled

This option enables the customer to make the purchase online and collect it from their closest retail location fully assembled and in working order. The product is assembled by a qualified technician in one of our ISO 9001 accredited workshops. It is then put through a safety check for added piece of mind to ensure your product is operating safely and at full capacity.


Boxed Metro Delivery

In Metro areas, we offer the option of boxed delivery. Depending on the product, it may require some assembly.


Pre-Assembled Delivery

This option enables the customer to have their product delivered fully assembled and in working order.This option is ideal for the elderly or customers who may have difficulty assembling the product themselves. The product is assembled by a qualified technician in one of our ISO 9001 accredited workshops. It is then put through a safety check for added piece of mind to ensure your product is operating safely and at full capacity.

Only available Metro areas and areas serviced by participating MobilityHQ stores.

Orders are dispatched within 2-3 business days. Shipping times are estimated at between 2 - 3 days for metro regions and 5 - 7 business days for regional areas.

We deliver products using a number of local freight operators. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Your delivery options will be made available to you at the checkout page once you enter your delivery postcode. Free freight is available on orders over $1000 in Metro areas (50km radius of our Aidacare branches) excluding products from the Pride Clearance Range. If you're located outside of this 50km radius a shipping rate will be presented to you at checkout.

 

TRANSACTIONAL

We accept both Visa and MasterCard at checkout.

Yes, an invoice is attached to your order confirmation email. You can also access copies of your invoices under the my account section of the website.

You can always shop with the confidence that your are buying at the right price. MobilityHQ will match any published price from local retailers on stocked items, Australia wide.

Contact us to advise us of competitors offerings.

 

WARRANTIES & RETURNS

If your equipment is faulty we advise you to contact us at your earliest convenience with your proof of purchase. This process will trigger an internal course of action to investigate the problem, the status of the warranty and provide a plan for rectification.