Website Terms & Conditions


In these terms & conditions (“Terms & Conditions“), “we”, “us” or “our” means MobilityHQ. By using this website, you agree to be bound by these Terms & Conditions.  If you do not agree to these Terms & Conditions, you must refrain from using this website or making a purchase from this website.

We may from time to time amend, update or change our website, including these Terms & Conditions, at any time.  Amendments will come into effect from the date they are published on this website.


The content contained on our website is protected by copyright. You may use our website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the content on our website, or create any other material using content on our website, without obtaining our prior written consent.

Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent.

We make no representations about websites accessed through this site which are not maintained, controlled or created by us. We do not endorse these sites and are not responsible for their content.


Links to, or framing of, external sites should not be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this website.


Information on this site is provided “as is” without warranty of any kind. Information on this website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. We have a policy of continuous improvement of products and reserve the right to make improvements or changes to products without notice.


We are not liable for any loss suffered in connection with the use of this website or a linked website.

Photographs are illustrative only and may vary from the products described or offered for sale on our website.

To the extent permitted by law, we do not accept responsibility for any loss or damage which you may suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the content contained on or accessed through this website.

To the extent permitted by law, any condition, warranty or guarantee which would otherwise be implied into these Terms & Conditions is hereby excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Australian Consumer Law or any similar law which cannot be excluded, restricted or modified. To the fullest extent permitted by law, our liability to you for a breach of a non-excludable right is limited, at our sole discretion, to the resupply of the products again or the payment of the cost of having the products supplied again.

Returns and Requests for Credits

All goods for return must be sent at the buyer’s expense within 7 working days back to MobilityHQ unless otherwise arranged. Products may be returned to MobilityHQ only with prior verbal or written permission from an authorized representative of MobilityHQ. All approved Returns must be shipped at Buyer’s cost and must be properly packaged and include a copy of the original invoice as instructed by MobilityHQ. Product returns which are not Approved Returns, or not otherwise consistent with the MobilityHQ Return Policy will not be accepted by MobilityHQ and may not be suitable for credit/return. Items returned without fault or prior notice may be subject to a 20% restocking fee. Items of an electrical or electro-mechanical nature are not returnable unless otherwise faulty on receipt of such goods. Non-stock items or custom made or modified items specifically ordered in are not returnable under any circumstances.

The company does not give cash refunds. All refunds are either by Cheque, Eft or onto a Credit Card.

For returned goods to be accepted they must be exchanged within 7 days of delivery. There is no exchange for any “wet” goods purchased e.g. commodes, toileting or bathroom products etc.
No product may be returned for credit after 30 days from invoice date.

Restocking Fee within 30 days

All returned goods within these terms may be subject to a restocking fee of 20%.
Where stock is purchased and the user is unable to utilise it due to unforeseen circumstances i.e. being admitted to hospital or passing on. Providing the goods are returned within 7 days and are undamaged then the restocking fee will be waived.

Network Partners & Resellers

All items returned for credit are at the freight expense of the reseller.
All warranty claims will be taken up with the respective supplier and once resolved i.e. credit obtained or replacement article supplied, the reseller’s claim will be settled.
In general no credit or replacement will be provided prior to the supplier / manufacturer accepting the warranty claim. The PC Manager will be responsible for forming a practical commercial view on this at the time.

Customisation of Special Orders

No credit will be issued for special orders or customised products or items altered to customer’s specifications.

Return Goods Approval

Only the Profit Centre Manager or the Customer Service Team Leader, if so authorised, may approve all returns and credits.
Any application to waive either the restocking fee or 30-day limit must be approved by the PC Manager.

Returns and Requests for Credits

The company does not give cash refunds. All refunds are either by Electronic Funds Transfer, Eftpos, or onto a Credit Card.

Guarantee and Warranties

MobilityHQ distributes high-quality goods that are generally backed by a manufacturer’s warranty. The extent of this warranty is documented by way of “Written Warranty Statement” provided by the manufacturer with the relevant products supplied to the buyer by MobilityHQ. If the condition of the product is such as it might or would (subject to these terms) entitle the buyer to claim warranty, to reject or reverse purchase order, or to reject the product, Buyer shall first make written request to MobilityHQ to fulfil any applicable warranty obligations. To the extent a valid warranty obligation exists, as determined by MobilityHQ, MobilityHQ shall then be entitled to take corrective actions within a reasonable time in the manner it deems appropriate, including, but not limited to repair or replacement of the product or refund the price paid for the product. If MobilityHQ takes corrective action, then MobilityHQ shall not be liable for any loss or damage of any nature whatsoever arising from and after initial delivery of the product, or the performance of its warranty obligations.

For repair, service and preventative maintenance work performed by MobilityHQ, MobilityHQ warrants its work against defects caused by faulty workmanship or materials for twelve months from the date of service and will repair or, where irreparable, replace the same at its expense. The warranty does not apply where any repairs or modifications are carried out otherwise than by MobilityHQ or an authorised agent. Buyer shall not extend to any end-user warranty terms which are different than MobilityHQ’s standard warranty terms. Warranty details herein are in addition to your statutory rights that are applicable in your state of purchase. Except as above, all warranties and conditions, whether expressed or implied, as to the goods and their fitness for any purpose are excluded.

Products & Pricing

MobilityHQ reserves the right to change without prior notice the source of any of its products. MobilityHQ further reserves the right to discontinue without prior notice any of its product and stock or replacement parts thereof. MobilityHQ may further change the prices of its products at any time and without prior notice unless otherwise agreed in writing by MobilityHQ to expressly provide prior notice to buyer. MobilityHQ will make reasonable effort to provide advanced notice when possible. Billing and payment shall be in Australian Dollars unless otherwise agreed in writing by the parties.


  • Product makes and models shown online make up the majority of our rental pool stock, in a situation where this stock is unavailable we reserve to right to offer a functionally similar substitute product.
  • The rental period starts from the day the equipment is collected or delivered from the Aidacare showroom until the equipment is returned, a minimum of two weeks rental applies to all agreements.
  • Aidacare can end a hire agreement and collect equipment if:
    • Payments are not made by invoice due date.
    • Equipment has been misused.
  • Pickup and delivery charges apply.
  • Our hire service is currently not available to customers in Western Australia and the Northern Territory.
  • Prices are subject to change without notification.
  • All rental equipment repairs are to be undertaken by Aidacare staff only.
  • All items can be purchased 50% of what has been paid in rental fees will be deducted from the purchase price.

Credit Card payments - A deposit is not required for rentals paid by credit card deductions. The nominated credit card will be debited four weeks in advance for all on-going rental costs or until such time the rental agreement is finalised. If equipment is deemed not to be returned in satisfactory condition, the client will be liable for any restoration costs; such charges will be debited to the nominated credit card.

Goods Ex-Warehouse

Unless otherwise agreed in writing by MobilityHQ and buyer, all products will be sold “ex-works”, MobilityHQ’s warehouse or distribution centre. Freight charges for delivery to Buyer’s premises will be added separately to the invoice for the goods. In the event that a Buyer chooses to use its own carrier, MobilityHQ shall be responsible for the loading of the products on departure to Buyer’s carrier. Delivery of products to buyer’s carrier shall constitute delivery to the Buyer; thereafter all risk of loss or damage shall be Buyer’s responsibility with claims submitted to Buyer’s carrier.

Shipping & Delivery

We deliver products using a number of local freight operators. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2-3 business days. Shipping times are estimated at between 2 - 3 days for metro regions and 5 - 7 business days for regional areas. Although MobilityHQ will make every effort to adhere to an agreed time for delivery, it accepts no responsibility for any loss or damage resulting from any delay however caused.

Your use of the website

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

Privacy Policy

Our Privacy Policy explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Contact us

If you need to contact us for any reason, please do so using the contact details below:

MobilityHQ Customer Care Team

Telephone: 1300 017 592
Address: 35 Tinning St, Brunswick, VIC, 3056